Terms & Conditions

This page (together with our Privacy Policy tells you information about us and the legal terms and conditions (Terms) on which we sell any of the services (Services) to you.

Our Website Terms of use govern your use of our website. We use personal information only in accordance with our Privacy Policy. These Terms, the Website Terms of Use, our Privacy Policy, and your proposal documentation will apply to any contract between us for the supply of Services to you and form the agreement between us (Contract). Please read all of them carefully and make sure that you understand them, before ordering. Please note that by ordering any of our Services, you agreed in full to be bound by these Terms and the other documents expressly referred to in them.
YOUR ATTENTION IS DRAWN SPECIFICALLY TO CLAUSE 12 – LIMITATIONS OF LIABILITY. You should print a copy of these Terms or save them to your computer for future reference.

We are entitled at our absolute discretion to amend these Terms from time to time as set out below. Every time you wish to order Services, please check these Terms to ensure you understand the terms which will apply at that time.

These terms were most recently updated on the 1st of August 2021.
1 INFORMATION ABOUT US
My Mailbox Services Ltd is a company registered in Northern Ireland, with a registered office address at 6 Margaret Street, Newry, Co Down, BT34 1DF.
In these terms references to“we” or“us” shall refer to My Mailbox Services Ltd.
Any references to “The Client” or “Licensee” hereby refer to you as a party to these Terms & Conditions.
Any references to the “accommodation” or “premises” refer to the site location as indicated in your proposal document.
Should you wish to contact us you can do so by writing to the address above, or through the “Contact us” page on our website www.mymailbox.co.uk.
2 THE CONTRACT
2.1 You confirm that you have the authority to act and do any business on whose behalf you purchase these Services.
2.2 These Terms, our Privacy Policy, and your proposal documentation constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations, and understandings between us, whether written or oral, relating to its subject matter.
2.3 You acknowledge that in entering this Contract you do not rely on any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in these Terms, our Privacy Policy, or Website Terms of Use. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract. Nothing in these Terms and Conditions limits or excludes either party’s liability for fraudulent misrepresentation.
2.4 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order on each page of the order process to ensure the information you supply is correct. Your order is an irrevocable offer to buy our services on these Terms.
2.5 The Contract between us will only be formed when we send you the e-mail acceptance or provide the Services. Any request for further services from us will be subject to a separate Contract.
2.6 If we consider that you have provided inaccurate or incomplete information, or that you are in breach of any of your obligations, and you have already paid for the Services, we are entitled to suspend or terminate the Services without obligation to refund you.
2.7 We are entitled at our discretion to revise these Terms and Conditions from time to time in the following circumstances: a) changes in how we accept payment from you.
b) changes of any relevant laws and new regulatory requirements, changes in our business operations and processes.
Every time you order Services from us, the Terms and Conditions in force at that time will apply to the Contract between you and us.

2 ADDRESS SERVICES TERMS AND CONDITIONS
We provide three types of address services.
Service 1 – Registered Office – to provide an address for use as a Registered Office Address for a UK or NI Limited Company or Limited Liability Partnership. This service allows our address to be recorded at Companies House as the Registered Address and at HM Revenue & Customs. We will receive, and forward government mail and legal papers served at this address for your company. The only mail that will be received and forwarded under this service is as follows.
- Companies House
- HM Revenue & Customs
- Other Government Departments
- Clearly marked legal papers served at the registered office
Any other mail is classed as “trade mail”. At our discretion we will forward a maximum of 3 items of trade mail per company, each item will be marked with a warning that it is trade mail. Any further trade mail will be returned to the sender.
If you wish to apply to use our address as a Registered Office address for your company or as a Director you will need to inform us directly. The virtual mailbox plan is for the use of business mail only and is completely seperate to the Registered Office Address Service. Should you proceed and register a company at our address for these purposes without our knowledge or consent we reserve the right to terminate these services without obligation to refund. At a minimum we will apply fees of £35.00 each to have the company and the director removed from our address with Companies House and HMRC.

Service 2 – Virtual Office – this service covers all other items of mail not covered by the Registered office service, subject to these terms and conditions. The service is a limited service designed for light use; we, therefore, do not expect the number of items received per company to exceed 20 items per month. In the event, this limit is exceeded we will contact you to arrange a higher fee for the service. In the event, a higher fee cannot be agreed we reserve the right to terminate the service for “breach of terms and conditions”.
2.1 We will use our reasonable endeavors to provide the Services as described on our website, within a reasonable time.
2.2 We will use our reasonable skill and care in providing the Services.
2.3 Delivery of any materials or documents that we supply to you in providing the Services will be to the address you have provided us.
2.4 By subscribing to our Mail Forwarding Service, you agree that we will forward all your unopened mail to the address provided. These services include delivery to either one of; a person of significant control, a director or a secretary. Unless otherwise expressly agreed by us in writing.
2.5 Where we provide mail scanning services for you, we will send copies of any correspondence to you by email to an email address indicated by you. Please ensure that you add our domain name to your trusted email list. We will not retain any copies of scanned mail, in line with our data retention and privacy policy statements.
2.6 Except as expressly stated in these Terms, we do not give any representation, warranties, or undertakings in relation to the Services.
2.8 If you purchase an address service from us without registering an account with us, we will not be responsible for updating your details at Companies House, that is your responsibility.
2.9 When you subscribe to one of our address services, you are authorizing us to receive and process your post. We are not responsible for losses arising from any act, omission, neglect, failure, or delay by us, our employees, or our agents while receiving, processing, scanning, sorting, or forwarding your post.
2.10 The address that you provide us to which we will forward your mail, cannot be the address of another mail forwarding company or similar and we do not accept PO boxes.
2.11 Where you have arranged for mail to be collected from our premises, any persons collecting such mail, must be pre-authorized by you to do so, and bring relevant current photo id, otherwise, they will be turned away.
2.12 Use of the registered office facility does not confer any rights to use the office address for marketing content or activities, such as for Google ads, without express permission.
2.13 In the event that we receive mail that cannot be identified for a particular client, we will retain such mail for the period of one week only, before we send the mail back to the Post Office for return to sender.
2.14 In accordance with company law, we will erect a sign in the reception to identify the registered company.
2.15 The client must comply with all relevant laws and regulations in the conduct of its business. The Client also warrants that it will not use any of the rights granted in this Agreement for any obscene, illegal, immoral, or defamatory purposes and will not in any way being My Mailbox Services Ltd into disrepute, nor that of any of its associates.
2.16 My Mailbox Services Ltd reserves the right to refuse to accept any items delivered that it considers exceeding reasonable size, weight, volume, or quantity without prior agreements.
2.18 My Mailbox Services Ltd will not accept any dangerous, live, or perishable goods, or anything of an illegal nature.

3 MAIL & PARCEL HANDLING SERVICES
You and/or your clients undertake to ensure that each article shipped to the address is properly and correctly described on the shipping document and that any export document, accepted for receipt is properly marked and packaged to protect the enclosed goods for safe transportation.
You undertake that there are no dangerous goods in the shipment, or any other item expressly excluded in our general terms and conditions.
You/your clients agree to make payment as agreed in your proposal documentation in line with our established payment terms and agree and are aware that the shipment may be delayed or dropped totally if payment is not received on time.
You/your clients undertake that the contents of all shipments are goods owned by you or your agreed client and obtained through legitimate means. You agree not to deliver any shipment to us that has a lien on it, or that is not lawfully owned by you/your clients as agreed between us. You also agree that you are aware that any goods delivered to us, later discovered to have been obtained through fraudulent or other unlawful or inappropriate means will be handed over to the local authorities either in the country of departure or of destination and that such goods will only be released to you upon written authorization from a government agency.
You and/or your clients will always be primarily responsible for all charges, including transportation charges, possible surcharges, customs charges, duties and any other government-imposed taxes, levies, fines, and fees and those of our solicitors’ fees and other legal costs related to the shipment, storage, handling, re-consignment, return, disposition or other costs which we may incur by reason of your violation of this agreement or any default. You agree to make all such payments including in circumstances where the consignee ought to but refuses to pay.
You and your clients agree that we have a lien on any goods shipped where there is a failure to pay for charges under this agreement and therefore may refuse to surrender possession of the goods until such charges are paid. You agree that a future shipment can also be held for non-payment of a past shipment or any non-payment of an associated account if the shipper or consignee is deemed to be the same person.
Any shipment/parcel not picked up after 21 days may be disposed of, returned, otherwise destroyed, or sold without any further notification to the customer, except where additional storage and fees have been expressly agreed in writing between the parties involved.
We do not accept deliveries of cash or cash equivalent (including but not limited to cash, coin, negotiable instruments that are equivalent to cash such as traveler’s checks, money orders, etc.
We do not accept originals of any form of certificate (including education/training certificates, share certificates, or any other form of original certificates). We exclude all liability for the shipment of such items accepted by mistake. Also, we do not ship dangerous goods. For the purposes of this agreement, what amounts to dangerous goods is as defined by law or determined by us. We reserve the right to reject packages based on these limitations. We also reserve the right to reject certain packages for reasons of safety or security.
Parcels delivered to us may be subject to inspection by government authorities or by us.
You and your clients will be responsible for insuring any items of value that are delivered to the mailboxes. We will not accept any liability whatsoever for loss or damage thereof.
Liabilities Not Assumed
Subject to the service conditions contained in this agreement, we shall not be liable for any damage arising from your shipment, or loss of income or profit, whether such damage is direct, incidental, or consequential.
You agree that we are not liable for your acts of incorrect declaration of cargo, improper or insufficient packing, securing, marking, or addressing of the shipment; or the acts or omissions of the recipient or anyone else with an interest in the shipment.
You agree that we are not liable for loss, damage, delay, shortage, improper delivery, non-delivery, misinformation, or failure to provide information in connection with shipments of cash, currency or equivalent, or other prohibited items.
We are not liable for loss, damage, delay, shortage, non-delivery, misinformation, monetary losses of any type, or failure to provide information in connection with your deliveries caused by events beyond our control including, acts of God; public authorities; strikes; labor disputes; weather; mechanical failures; aircraft failures and/or delays; civil commotions; acts or omissions of customs or quarantine officials; war; acts of terrorism, defaults or omissions of the shipper or consignee or failure to observe the terms and conditions of the agreement of carriage. In case of delay by airlines or shipping line, it shall be enough for us to show that your items arrived at the point of departure within a reasonable time.
No Warranties
We make no warranties, express or implied, and expressly disclaim all warranties.
Export Control and Customs Clearance
You acknowledge that you and your clients are responsible for ensuring that all relevant customs and export controls have been properly managed for all items arriving at the premises.
You are responsible for and warrant your compliance with all applicable laws, rules, and regulations, including but not limited to customs laws; import, export, and re-export laws, and governmental regulations in respect of your shipment in any country where the same may pass. You agree to furnish such information and documents as are necessary to comply with such laws, rules, and regulations.
You also undertake that you have all permits, clearances, health certificates, or any other required government clearance documents needed for your goods to enter the country of destination, or any country through which the goods may pass on its journey to the final destination. Such documents you agree to provide within 24 hours of request by us. You agree that when you do not have the required clearance documents, any extra charge incurred or fines charged to get your goods released or arrive its destination, will be borne by you; and that such goods will not be released to you until such extra payment is made in full.
We assume no liability to you or any other person for any loss or expenses due to failure to comply with any documentation with customs or other government agencies.
Disposal of Property
You, consignee, and agent agree that you have been duly notified of your parcel’s arrival after an acknowledgment or reply to any form of electronic communication such as a text message or email or proof of delivery from a courier company has been received. If after 7 days the shipment is still not claimed or delivery cannot be made, we shall either return, forward, re-consign the shipment at your expense or dispose of the same without further notice to you with no liability on us. No such sale shall discharge the shipper or consignee of any liability or lien; or where possible, we shall keep the items in our possession for some reasonable period subject to payment of an additional fee of £1.50 per day, and this fee shall be paid by you before items are released. All items not claimed after 7 days and that stay at our offices are at the customer’s risk.
We may disclose your information if necessary to protect our legal rights if the information relates to actual or threatened harmful conduct, or we believe that such action is necessary to conform to the requirements of the law or comply with governmental orders, court orders, or to protect and defend the property or rights of other users of this website or the public. This includes exchanging information with other companies and organizations for fraud protection and prevention, credit risk protection, and other prohibited or illegal activities. Except as stated above, we do not disclose personal information to third parties without consent.
We reserve the right, and you authorize us to open, inspect and screen all packages/items delivered to you without any advance notice to you. We do not accept items delivered COD (Cash on Delivery) on your behalf unless the payment for such COD amount has been made in advance. We do not accept items that are unlawful or goods that are clearly damaged at the time of delivery or expired products. Where mistakenly accepted, such items will be returned to the sender or any other appropriate authority.
You agree to use a delivery service that provides full tracking information and signature verification; and that we are not responsible or liable for items delivered without any proof of tracking and signature verification.
You agree NOT to ask any of the delivery Service carriers to ship on items on our account. In order words, you agree to prepay all charges to delivery service providers.
It is mandatory and highly advised that you provide insurance for your items since a failure to insure your items, is at your own risk as no compensation will be paid in case of loss or damage.
You agree that after 60 days, we reserve the right to sell, destroy or otherwise dispose of such packages without incurring any liability whatsoever to you or any other party.
You agree that you are aware of our general terms and conditions as published on this website.
You shall indemnify us for any loss incurred for improper or unlawful use of your account and hold us harmless from and against all manner of losses or damage that may arise from your unlawful use of your account that violates any part of these terms and conditions.
4 MAIL FORWARDING SERVICES
Whilst every reasonable effort is made to ensure your mail is forwarded to your given forwarding address quickly and accurately it is possible that mail may be delayed or lost in the post on forwarding or incorrectly addressed.
These events are rare and should be brought to our attention to investigate if identified.
We reserve the right to carry out checks on mail received through any of our addresses regardless of how they are addressed. These checks may involve opening post to check the contents if there are security concerns, concerns over the lawfulness of the contents, or if we believe the item may be unwanted junk mail or for any other reasonable concern such as identifying the intended recipient.
We rarely need to do this but if necessary, and the result of the check allows us to, we will reseal and forward the mail promptly. Where service is supplied to a business name and mail is received addressed to a personal name or trading name without the known business name, we will attempt to identify the correct business name. This may involve opening the mail to look for the business name or searching for the named person in our records. If we identify a personal name is connected to a business, we provide services to we will forward the mail. If this is not possible, we will return the mail to the sender as an incorrectly addressed mail. We do not guarantee mail received in a personal name or trading name other than the business name provided will be forwarded. You should always use the name that has purchased the service from us in your address to prevent mail from being rejected. We do not accept any responsibility for mail not arriving at your forwarding address or for mail arriving late or damaged.
NOTICE
Any notice required or permitted to be given hereunder shall be given in writing, delivered personally, or sent by first class post pre-paid recorded delivery address to the party due to receive such notice.
Any notice delivered personally shall be deemed to have been received when delivered to the address provided in this agreement and any notice sent by prepaid recorded delivery post shall be deemed (in the absence of an earlier receipt) to be received 48 hours after posting and in proving the time of such dispatch show that the envelope containing such notice was properly addressed stamped and posted.
Any notice sent by email shall be deemed to have been received at the date and time of the confirmation delivery receipt. 5 SERVICES OFFERED BY THIRD PARTIES
Where you agree/have agreed to find out more about third-party products and/or services, you agree that your details may be passed to the third-party provider to fulfill legal requirements, for marketing purposes and/or to provide you with new product information that we think may be of interest to you. You acknowledge that My Mailbox Services Ltd does not receive any referral fee(s) in respect of such introduction but that the company may receive income from such third party(s) if you choose to engage in a commercial relationship with such third-party service provider(s) after the date of introduction. Where you choose to engage in any form of relationship with a third party that has been introduced by us, that relationship shall be governed by the terms and conditions of that third party, and we shall have no responsibility or liability with respect to that relationship.
From time to time, we may choose to outsource some of our ancillary services, and we reserve the right to do so at our discretion and as and when required.
YOUR OBLIGATIONS
a. Youmustprovideuswithallrequiredbyusinformationanddocumentsthatwemayreasonablyrequire from time to time to enable us to provide the Services.
b. You may not use the Website or the Member’s portal in connection with or to conduct any business activities which are or could be illegal or immoral in any applicable jurisdiction and shall not use the Servicesinconnectionwithanysuchpurpose.
c. You will not undertake any action or behavior that is likely to cause offense to any other member, including the wearing of any article of clothing that could be considered offensive. This undertaking applies whether it relates to the physical use of the premises or online via the member portal or other online presence connected to our business.
d. You always covenant to us that you hereinafter will fully indemnify us and hold us harmless against all actions, suits, proceedings, claims, demands, costs, and expenses whatsoever which may be incurred or become payable by us in respect of or arising out of:
a) any breach of these Terms and Conditions.
b) Any visit or investigation by any person or agency connected to any actual or suspected illegal or immoral act.
e. To comply with money laundering and other regulations, we are required to obtain certain forms of identification from you. Without limitation, this will include two forms of identification from each director of a company that purchases Services from us. If all required identification has not been received within one month of you applying for the provision of Services, we may terminate your application without a refund of any payment already made in relation to that application. If new directors are
appointed, it is your responsibility to advise us accordingly and to ensure that we are provided with appropriate identification within one month of their appointment and failure to do so will entitle us to terminate any Contract we have with you without refund of any already paid sums.
Full details of our requirements will be made available when you apply to receive Services from us. Any such information is used solely for identification purposes and will not be shared or disclosed to any third parties unless
(a) we are legally obliged to do so or
(b) we have reason to suspect that your use of our Services may involve any form of impropriety in which case we reserve the right to report such impropriety to the appropriate authorities.
We cannot release any post which has been received by us or makes any Services available to you unless we receive from you all requested and acceptable by us documents and identification.
We will advise you at a reasonable time when we are satisfied with all the information that we need and that you can therefore commence using our Services. Should we identify at any time that additional identification is required we will advise you as soon as possible and you must provide this within seven days of our contacting you? Failure to comply with any such request shall entitle us to terminate any Contract between us immediately and without refund of any charges already paid.
If you use any trading or other form of the name in connection with any business which you register to receive Services from us, you must advise us of such name as soon as you commence using the same. Failure to do so will entitle us to terminate the Contract between us without refund of any charges already paid.
f. You will always provide us with an address to which we shall be entitled to forward post and deliveries to that address until you notify us of any substitute address. We are entitled to destroy post and deliveries returned from such address to us or where you fail to supply us with a forwarding address. This address must be a trading or personal address and must not be a further forwarding address. If we have reason to suspect that this is not the case, we may immediately terminate any Contract between us. One free change of your forwarding address per year is included with all our services. Subsequent changes may incur an administration charge of £15.00.
You shall not, without our prior written consent, at any time while the contract is in force to the expiry of six months thereafter, solicit or entice away from us or employ or attempt to employ any person who is, or has been, engaged as our employee, consultant, or subcontractor in the provision of the Services.
g. Subscribers to any address service we provide may not use the address provided for finance agreements, mobile phone contracts, or vehicle registration purposes.
h. Multiple companies cannot use a single address service. Each company using our address service can only do so if a separate and appropriate subscription has been paid for each company.
i. Multiple companies cannot use a single address service. Each company using our address service can only do so if a separate and appropriate subscription has been paid for each company.
j. Users of our commercial mail service may also add a single trading name to the service free of any additional charge. The additional trading name may not be the name of another company or the trading name of another company. The post received by us and addressed to the additional trading name will be rejected unless the name has been notified to us.
k. If you have failed to provide the required ID, we will terminate your Address service. You will not be entitled to a refund, and we will advise Companies House by submitting form RP07.
7 USERNAME AND PASSWORD
a. To avail of the service, and to access the member’s portal or to procure products or services you may be required to create a suitable username and password. In any event, it is your requirement to preserve the privacy of your password. Never should you divulge your password to other people. You accept this risk and keep us safe from almost any theft or harm you might bring upon yourself due to a break of this clause.
8 CHARGES AND PAYMENT
The prices of the Services will be as indicated upon signing up.
Prices for our Services may change from time to time, but changes will not affect any order which we have accepted under clause 2.5.
The quoted prices do not include third-party costs and disbursements including (without limitation) for such items as postage or courier charges or Companies House fees.
The prices are quoted exclusive of value-added tax and other sales taxes, which shall be payable in addition, where applicable.
You shall pay all amounts payable by it under the Contract free and clear of all deductions or withholdings unless the law requires a deduction or withholding. If a deduction or withholding is required by law, you shall pay such additional amount as will ensure that the net amount that we receive (after the account is taken of any such deduction or withholding in respect of the additional amount) equals the full amount which we would have received had the deduction or withholding not been required.
- You can only pay for Services using the payment methods listed on our website.
- Payment for the Services shall be in advance, save that we may ask for payment of our expenses and disbursements monthly in arrears.
If you fail to pay any amount due under the Contract by the due date, then, without prejudice to our other rights and remedies, we may suspend the Services and/or charge you interest on the overdue amount at the rate of 4% per annum above the Bank’s current base rate. Such interest shall accrue daily from the due date until actual payment of the overdue amount, whether before or after judgment. You shall pay the interest together with the overdue amount. Should an invoice remain unpaid after 60 days, we shall apply additional an additional late payment fee of £25.00, and again on every 60- day period thereafter.
All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction, or withholding (other than any deduction or withholding of tax as required by law).
It is your responsibility to ensure that you pay for the annual renewal of your services when payment falls due. If payment for the renewal of an address service has not been made on or before the renewal date, we will terminate the service and your post will not be accepted. If the address service, we provide relates to a company registered at Companies House you will need to advise them of the change of address. If you do not, we reserve the right to do so and will advise Companies House using form RP07.
9 CONTINUOUS PAYMENT AUTHORITY
All online payments for our services are processed by our secure third-party payment gateway provider. The gateway provider will store your card details securely, without our having access to them. Our systems only retain details of the last 4 digits of your card for reference purposes. The last four digits are stored in “My account” for which you have the login details.
Your acceptance of these terms and conditions means you are granting us
permission to charge to the card you have used to pay us for your goods and services, amounts falling due for the following:
Renewable services: Fees due for the renewal of services that are charged either monthly, quarterly, or bi-annually or annually. You will receive notice of the intended charge prior to the expiry date, and you have the right to cancel the service within 14 days of renewal.
Disbursements: Such as post, post handling, where specified, these are charged automatically monthly.
10 TERM AND TERMINATION
10.1 Termination by You – If you are not satisfied with your purchase you can terminate your Service by sending a notice in writing to My Mailbox Services Ltd, 6 Margaret Street, Newry, Co Down, BT34 1DF.
a) We are entitled to terminate our Services at the end of the Initial Term or any successive Term with two months' written notice in advance.
b) Without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if the other party commits a breach of any term of the Contract.
10.2 Without affecting any of our other rights or remedies, we may terminate the Contract immediately if: a) You fail to pay any amount due under the Contract on the due date for payment.
b) you suspend, or threaten to suspend, payment of your debts or are unable to pay your debts as they fall due or admit inability to pay your debts.
c) you commence negotiations with all or any class of creditors with a view to rescheduling any of your debts or make a proposal for or enter any compromise or arrangement with your creditors.
d) a petition is filed, a notice is given, is solution is passed, or an order is an application is made to court, Oran orders made, for the appointment of an administrator, or if a notice of intention to appoint an administrator is given or if an administrator is appointed, over you, for or in connection with your winding up.
e) an application is made to court, or an order is made, for the appointment of an administrator, or if a notice of intention to appoint an administrator is given or if an administrator is appointed, over the other parties (being a company).
f) ) The holder of a qualifying floating charge over the assets of that other party (being a company) has become entitled to appoint or has appointed an administrative receiver.
g) a receiver is appointed over your assets.
h) any event occurs, or proceeding is taken, with respect to you in any jurisdiction to which it is subject that has an effect equivalent or like any of the events mentioned above.
i) you suspend or cease, or threaten to suspend or cease, carrying on all or a substantial part of your business j) we have reason to suspect that you / any company you engage us to provide services to or anyone associated with such company is involved in any form of illegal or improper activity.
k) you commit any breach of the terms of any Contract between us.
l) we have reserved the right to terminate elsewhere in these Terms and Conditions.
10.3 On termination of the Contract all charges shall immediately fall due for payment.
10.4 TerminationorexpiryoftheContractshallnotaffectanyrights, remedies, obligations, or liabilities of the parties that have accrued up to the date of termination or expiry.
11 CONFIDENTIALITY
The terms of this agreement are confidential. Neither us nor the Licensee must disclose them without the other’s consent unless required to do so by law or an official authority. This obligation continues after this agreement ends.
12 LIMITATIONS ON OUR LIABILITY
12.1 Nothing in these Terms and Conditions limit or exclude our liability for:
a) death or personal injury caused by our negligence.
b) fraud or fraudulent misrepresentation; or
c) any matter which cannot be limited and/or excluded under applicable law.
12.2 Subject to clause 19.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
a) any loss of profits, sales, business, or revenue.
b) loss or corruption of data, information, or software.
c) loss of business opportunity.
d) loss of anticipated savings.
e) loss of goodwill; or
f) any indirect or consequential loss.
12
g) Subject to clause 19.1 and clause 19.2, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount you have paid to us for Services in the calendar year in which the claim arose.
h) You will indemnify us for any liability (including any costs, expenses, or burden) we may suffer or incur as a result of taking delivery of any parcel and/ or letter addressed to you.
13 EVENTS OUTSIDE OUR CONTROL
13.1 We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by any act or event outside our reasonable control, including (without limitation) strikes, lock-outs, or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or another natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, or failure of postal services, couriers or other suppliers, or act or omission of landlords or termination or determination of leases or licenses.
13.2 If such an act or event affects the performance of our obligations under a Contract, our obligations under any Contract will be suspended and the time for performance of our obligations will be extended for the duration of such act or event.
14 COMMUNICATIONS BETWEEN US
When we refer, in theseTermsandConditions, to“in writing”, this will include e-mail save as mentioned below.
14.1 If we must contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
14.2 Any notice or other communication given by you to us, or by us to you, under or in connectionwiththeContract shall be in writing and shall be delivered personally, sent by pre-paid first-class post or other next working day delivery service, e-mail, or posted on our website.
14.3 Anoticeorothercommunicationshallbedeemedtohavebeenreceivedifsentbypre-paid first-class post or other next working day delivery service,at9.00amonthesecondbusinessdayafterposting; if sent by e-mail, one business day after transmission; or if posted by us on our website, immediately.
14.4 Inprovingtheserviceofanynotice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post and, in the case of an e-mail, that such-mail was sent to the specified e-mail address of the addressee.
14.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
15 OTHER TERMS
15.1 We may transferourrightsandobligationsunderaContracttoanotherorganizationfollowingbyawrittennotice from us, but this will not affect your rights or our obligations under these Terms and Conditions.
15.2 YoumayonlytransferyourrightsoryourobligationsundertheseTermsandConditionstoanotherpersonwithour prior written consent.
15.3 The Contract is between you and us. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties Act) 1999.
15.4 Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
15.5 If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
15.6 We shall use all reasonable endeavors to treat your personal information and documents as confidential. 15.7 NothingintheseTermsshallbedeemedtoestablishanypartnershiporagencyrelationshipbetweentheparties. 15.8 The headings of these Terms shall not affect interpretation.
15.9 The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Northern Ireland.
15.10 The courts of England and Northern Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
16 ANTI-MONEY LAUNDERING REGULATIONS AND PREVENTION OF FRAUD
As a mail forwarding services provider, we must adhere to Anti-Money Laundering Legislation. Your acceptance of these terms and conditions grants us the authorization to undertake a search by a Credit Reference (or a similar organization) for the purpose of verifying your name and address. The credit reference (or an alternative supplier) may check the details you supply against several databases (public or otherwise) to which they have access. They may also use your details in the future for verification purposes and to assist with our credit collection procedures. A record of all searches will be retained in line with our Data retention policy, and as may otherwise be required for any other lawful purpose.